Refund policy

Returns and Refunds

We want you to be happy with your purchase from fitband.org. Please read this policy before placing an order.

Return window

You can request a return within 7 days of delivery if:

the product arrived damaged, defective or not working;
you received the wrong product, colour or size; or
the product is unopened, with the original seal and packaging intact, and you have changed your mind.

What cannot be returned

Because fitness bands are worn on the skin, we cannot accept returns of products that have been opened, worn, paired to an app or account, or that are missing accessories, manuals, boxes or seals, unless the product is defective. Used straps and accessories, and items bought on clearance, are also non-returnable.

How to request a return

Email hi@fitband.org within 7 days of delivery with your order number, the reason for return, and clear photos or a short video. For damage or wrong-item claims, an unboxing video is strongly recommended.
We will reply within 2 business days with approval and pickup or return-shipping instructions.
Items sent back without our approval may not be accepted.

Inspection and refunds

Once we receive and inspect the item (usually within 2–3 business days), we will email you the outcome. Approved refunds are issued to your original payment method within 5–7 business days. For Cash on Delivery orders, refunds are made to your bank account or UPI ID.

Return shipping

If the return is due to our error (damaged, defective or wrong item), we cover return shipping. For change-of-mind returns, a return shipping fee of ₹100 will be deducted from your refund. Original shipping and COD charges are non-refundable for change-of-mind returns.

Replacements

For damaged, defective or wrong items, you may choose a replacement instead of a refund, subject to stock availability.

Warranty claims

Faults that appear after the 7-day return window are covered by the manufacturer's brand warranty. Please see the Warranty section of our Terms of Service. We are happy to help you contact the brand's authorised service centre.

Cancellations

You can cancel your order free of charge before it is shipped by emailing hi@fitband.org. Once shipped, the order must go through the return process above.