Last updated: 23 September 2026
Damaged, defective or wrong item
If your order arrives damaged, doesn’t work out of the box, or isn’t what you ordered, email hi@fitband.store within 48 hours of delivery with your order number and photos or an unboxing video. Once we confirm the issue, we will send a replacement or give you a full refund, and we cover the return shipping.
Change of mind
You can return a product within 7 days of delivery if the box is unopened and the seal is intact. Email us first to arrange the return. Return shipping for change-of-mind returns is paid by the customer.
Because fitness trackers are worn on the skin and are linked to a personal account, we can’t accept change-of-mind returns on products that have been opened, worn, or registered to an app account.
Refunds
Once we receive and inspect the returned item, we email you to confirm. Approved refunds are issued to your original payment method within 7 business days. Your bank may take a few extra days to show it.
Faults after the first 48 hours
Faults that appear later are covered by the brand’s warranty. See our Warranty page for how claims work.