Last updated: 23 September 2026
Every product sold on fitband.store is new, genuine and covered by the brand’s own manufacturer warranty. The length and terms of the warranty are set by each brand and depend on the product.
What the brand warranty covers
Brand warranties generally cover manufacturing defects under normal use. They usually do not cover accidental damage, water damage beyond the product’s rating, wear and tear on straps, or damage from unauthorised repairs. The brand’s own warranty terms always apply.
How to make a claim
- Keep your fitband.store GST invoice: the brand will ask for proof of purchase.
- Contact the brand’s support team through its app or website and describe the problem. For WHOOP, use support inside the WHOOP app.
- If you need your invoice again or get stuck, email hi@fitband.store with your order number and we’ll help you with the claim.
Problems in the first 48 hours
If your product arrives damaged or faulty, contact us directly instead. See Returns & Refunds.